Service · Local IT
The IT department your business is too small to hire.
One flat monthly price for every computer, printer, and network in your shop. Patched, backed up, monitored, and fixed by someone who will actually drive out. Within 75 miles of La Crosse, Wisconsin.
Starting at
$45
per seat, per month. One-off repairs from $75.
Timeline
Onboarded in 2 weeks
Service area
75 mi · La Crosse, WI
Overview
Most small businesses around here handle IT the same way: whoever is least afraid of computers becomes the IT person, and things get fixed only after they break. That works until the day a drive dies with the invoices on it, or ransomware locks the front desk during your busiest week. Local IT replaces that with a flat monthly per-seat price. Machines get patched, backups get verified, the network gets watched, and when something breaks you text one person who already knows your setup. We still do one-off repairs for households and for businesses that just want the laptop fixed, but the retainer is where this actually saves you money.
Where we work
Within 75 miles of La Crosse, WI.
On-site visits and drop-off across the Coulee Region and beyond. Remote support is available nationwide when the fix doesn’t need hands on the hardware.
Cities we serve
Not on the list? Ask. We travel for the right job.
What's included
Every local it project includes
No surprise line items. This is the baseline for every engagement.
Unlimited support for covered machines, remote or on-site, no per-ticket billing
Automated patching for Windows, macOS, and the apps that keep getting exploited
Backups configured, encrypted, and test-restored quarterly so you know they work
Endpoint protection with alerts that reach us before they reach you
Network monitoring: Wi-Fi, switches, printers, and the one cable nobody labeled
New hire setup and departing employee lockout handled same day
Hardware purchasing advice that is not a reseller commission in disguise
A written inventory of every device, license, and password location
A quarterly review of what broke, what we fixed, and what is aging out
Stack
Technologies we use.
Process
How we work.
No mystery. You know what happens and when.
Walk the shop
We come out, inventory every machine, printer, and access point, and tell you plainly what is fine, what is a liability, and what is going to fail this year.
Fix the foundation
Patching turned on, backups configured and actually test-restored, protection deployed, network cleaned up. Usually the first two weeks.
Take the pager
From then on you text one number. Most things get resolved remotely within the hour. When they cannot, we drive out, and that is included.
Quarterly review
We sit down with what broke, what it cost you in downtime, and what hardware is close to the end. No surprises in your worst week.
Monthly plans
Ongoing support options.
If you want more than a one-time setup, we also offer monthly plans to keep things moving and performance improving.
Repair
No retainer. One machine, one problem, fixed. For households and businesses that just want the laptop back.
- Flat diagnostic, applied to the repair
- Virus removal, tune-ups, screens, drives
- Data recovery attempts quoted before we start
- Same-week turnaround on most jobs
- Written summary of what was actually wrong
Covered
The retainer. Every covered machine patched, backed up, monitored, and supported without per-ticket billing.
- Unlimited remote and on-site support
- Automated patching and endpoint protection
- Verified, encrypted backups
- New hire and offboarding setup
- Device and license inventory
Covered+
For shops where downtime costs real money: faster response, network gear included, and loaner hardware.
- Everything in Covered
- One-hour response commitment
- Network hardware managed and monitored
- Loaner machine while yours is out
- Quarterly on-site review
Frequently asked
Local IT FAQ
How is a retainer cheaper than just calling when things break?
For a household it usually is not, and you should stay on the Repair plan. For a business it is, because the expensive events are the preventable ones. A single day of downtime or one unrecoverable drive costs more than a year of coverage for a small office.
Do you actually come out, or is it all remote?
We come out. On-site visits are included in both retainer plans anywhere in the 75-mile radius. Most problems get solved remotely because that is faster for you, not because we are avoiding the drive.
Can you take over from our current IT guy?
Yes, and we will do it without drama. The walkthrough exists partly so nothing gets lost in the handoff. We document what we inherit before we change anything.
What counts as a seat?
One person's primary computer. Shared machines like a front desk terminal or a shop PC count as one seat each. Phones, printers, and network gear are not billed as seats.
Do you still fix home computers?
Absolutely. Flat rate, same week, and we will tell you honestly when a machine is not worth repairing rather than selling you a repair that costs more than a replacement.
Are the backups really tested?
Quarterly, on a real restore, and we send you the result. An untested backup is a rumor, and most of the ones we inherit have been silently failing for months.
Ready to build?
Let's talk about your local it project.
Tell us what you're building. We'll reply within 24 hours with a clear scope, fixed price, and examples of similar work.